ld88 Privacy Policy

1 Introduction & Scope of Application

ld88 is a secure and reliable online gaming and betting platform operated for players in Bangladesh. This privacy policy describes what types of information ld88 collects from you, how that information is used, who it may be shared with, and what rights you have over your information.

This policy applies to the ld88.mom website and all services associated with it. If you create an account on our platform, use our services, or browse our website, all provisions of this policy will apply to you. We may update this policy from time to time and, in such cases, we will make every effort to notify you as soon as reasonably possible.

ld88 believes that transparency is the foundation of building a trusted relationship with users. That is why we have presented everything in this policy in clear and easy-to-understand language.

2 What Information We Collect

ld88 collects the following types of information in order to operate its services effectively:

Personally Identifiable Information

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address and country.
• National ID or passport details (when identity verification is required).
• Username and account password (stored in encrypted form).

Financial & Transaction Information

• Records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Mobile banking account number (partial, not in full).
• Bank account details (applicable for bank transfers).
• Deposit and withdrawal history and amounts.

Technical & Device Information

• IP address and device type.
• Browser version and operating system.
• Date and time of website access.
• Data obtained from cookies and web beacons.
• Page visit patterns and session information.

Gaming Activity Information

• Game history, bet amounts, and results.
• Favourite games and regular playing patterns.
• Bonus usage details and wagering progress.
• VIP level information and cashback records.

3 Methods of Information Collection

ld88 collects user information through the following methods:

• Registration form: Information you provide when creating an account.
• Transaction records: Information collected automatically during the deposit and withdrawal process.
• Cookies and tracking technology: Information collected automatically while browsing the website.
• Customer support communications: Information you provide via live chat or email.
• Third-party verification: Information received from approved third parties when identity verification is required.

Cookie Policy

The ld88 website uses cookies that help improve your browsing experience. Cookies remember your preferences, keep you logged in, and help analyse site performance. You can control cookies by changing your browser settings, however disabling cookies may limit some functionality of the site.

We primarily use three types of cookies: essential cookies (to keep the site running properly), functional cookies (to remember your preferences), and analytical cookies (to collect information for improving the site).

4 Purpose of Using Information

ld88 uses the information you provide only for legitimate and specific purposes. Those purposes are described in detail below:

Service Operation & Improvement

• Creating, managing, and verifying your account.
• Processing deposits and withdrawals.
• Providing bonuses, cashback, and VIP benefits.
• Improving the quality of the platform's services.
• Resolving technical issues.

Security & Fraud Prevention

• Ensuring account security and preventing unauthorised access.
• Detecting suspicious transactions.
• Complying with anti-money laundering (AML) regulations.
• Monitoring gaming behaviour to ensure responsible gaming.

Communication & Notifications

• Sending important account-related notifications.
• Transaction confirmation messages.
• Promotional offers and bonus information based on your consent.
• Providing customer support services.

Analytics & Research

• Analysing usage patterns to improve the user experience.
• Research into developing new games and services.
• Monitoring site performance.

5 Information Sharing & Third Parties

ld88 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

Service Provider Partners

Necessary information may be shared with certain trusted third-party service providers for payment processing, identity verification, and technical support. All such partners operate under a strict confidentiality agreement and may only use your information for the purpose of delivering the specified service.

Legal Obligations

If compliance with a court order, a legal demand from a regulatory authority, or government regulations requires it, ld88 may be required to provide relevant information to the relevant authority. In such cases, ld88 provides only the minimum information legally required.

Security Reasons

Information necessary to prevent and investigate fraud, identity theft, or other illegal activities may be shared with the relevant authorities.

Outside the circumstances listed above, ld88 never transfers your information to third parties. In particular, your information is not sold or rented to any marketing company or data broker.

6 Data Security Measures

ld88 applies industry-standard security measures to protect your information:

Transmitting information over the internet always carries some risk. You should therefore also stay vigilant about your own account security — use a strong password and never share your login details with anyone.

7 Data Retention Period

ld88 retains your personal information only for as long as it is necessary or legally required:

• Account information: For the entire period the account is active and for a set period after the account is closed.
• Transaction records: For the period required under financial regulations.
• Identity verification information: For the period required to fulfil fraud prevention and legal obligations.
• Cookies and browsing data: Generally retained for a limited period and deleted automatically.
• Customer support communications: For a set period after the issue is resolved.

Once the retention period expires, ld88 deletes or anonymises that information using a secure method.

8 User Rights

As a user of ld88, you have the following rights over your own information:

Right to Access Information

You can request at any time to know what information we have stored about you. ld88 will provide this information to you within a reasonable time.

Right to Correct Information

If your information is incorrect or incomplete, you can request a correction. We will make the correction as quickly as possible. Some account information can also be changed directly by you from your profile.

Right to Delete Information

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations, fraud prevention, or the need to resolve disputes.

Right to Object to Marketing Communications

If you no longer wish to receive promotional emails or messages from ld88, you can opt out of marketing communications at any time by contacting our customer support. However, it is not possible to stop sending important account-related notifications.

To exercise any of the rights above, please contact our support team. We will process your request promptly and with respect.

9 Protection of Minors' Information

ld88 is a platform for those aged 21 and above only. We do not knowingly collect or store information from any minor.

Age verification is in place at the time of registration. If we become aware in any way that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor's information has been collected by mistake, please contact us immediately.

10 Changes to the Policy

ld88 may update this privacy policy from time to time. If changes are made, we will:

• Update the "Last updated" date at the top of the page.
• Send a notification to the registered email address for important changes.
• Display a clear notice on the site.

Continuing to use ld88 after a change is made will be considered as your acceptance of the updated policy. We therefore recommend that you check this page regularly.

11 Contact & Complaints

For any questions, concerns, or complaints related to privacy, please contact the ld88 support team. Our team is available 24/7 to assist you.

When contacting us, providing your account email address and name will allow us to assist you more quickly. Your privacy is very important to us and we process every request with the utmost care.